Privacy Policy

1. Information We Collect

We collect information that you provide directly to us and information we obtain automatically when you use the Service.

Information You Provide

• Account information: Email address, name, and password when you register or create an account.
• Brand assets: Logos, product images, brand guidelines, moodboards, and other creative materials you upload to the Service.
• User content: Prompts, chat messages, generated images, copy, and workflows created through the Service.
• Communications: Information you provide when contacting us for support or feedback.

Information We Collect Automatically

• Usage data: How you interact with the Service, features used, and preferences.
• Device and log data: IP address, browser type, operating system, and timestamps of access.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Process your requests and deliver AI-generated content
• Personalize your experience and learn your brand preferences
• Communicate with you about your account, updates, and support
• Ensure security, prevent fraud, and enforce our terms
• Comply with legal obligations

3. Data Storage and Retention

Your data is stored securely using industry-standard encryption (in transit and at rest). We retain your data, including generated images and chat history, for as long as your account is active and as needed to provide the Service. You may request deletion of your data at any time (see Section 8).

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• AI service providers: To process your generation requests. Prompts and inputs may be sent to third-party AI models; generated outputs are stored on our infrastructure.
• Cloud infrastructure providers: For hosting, storage, and compute (e.g., AWS, Railway).
• Legal and regulatory authorities: When required by law, court order, or to protect our rights and safety.

5. Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security reviews. No method of transmission over the internet is 100% secure; we encourage you to use strong passwords and protect your account credentials.

6. Cookies and Similar Technologies

We use essential cookies for authentication and session management. We do not use third-party tracking or advertising cookies.

7. International Data Transfers

Your data may be processed in jurisdictions outside your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable law.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Withdraw consent where processing is consent-based
• Lodge a complaint with a data protection authority

To exercise these rights, contact us at admin@nexerahive.com.

9. Children

The Service is not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The "Last updated" date at the top indicates when this policy was last revised.

11. Contact Us

For privacy inquiries or to exercise your rights, contact us at admin@nexerahive.com.